Frequently Asked Questions
Each product on our website has a page showing product details, you can find the exact Minimum Order Quantity(MOQ) there.
If you are looking for quantities that exceed what we offer through the website, just contact our friendly staff for special quote at email@example.com or call at +86-132-2160-0233.
- Most of our In Stock Items can be shipped out immediately if order quantity does not exceed 5 times of Minimum Order Quantity.
- If you require large quantities buying, please contact our staff for accurate schedule.
- For custom mold order, the delivery time will be told while our staff providing you a quote.
- In any of the above cases, we will do our best to ship your products as fast as we can.
- Yes, you are more than welcome to see a sample before placing an order. Almost all products on our website have samples available to ensure you will order the correct products for your needs.
- The samples are free, but you are required to pay a shipping fee of express. We will choose the most effective express method and fee for you.
- For request a sample, you can visit https://naboplastic.com/sample-request/ to fill in the information needed, or contact our staff directly.
Customization is one of our strength, you are welcome to contact us if you have any custom service needed, even it is just an idea.
The easiest way to check the status of your order is by logging into your account and viewing your orders. Or you can check with our staff.
As soon as we ship your order, we’ll send you an email with the shipment tracking number so you can track your goods.
- If your products shipped via Air / Express, it usually takes about 3 to 10 days to receive it.
- If shipped via sea, please check with our staff for more details.
We provide both of Air and Sea shipment for you. We have stable and reliable cooperated shipping lines(air & sea) with economical cost, especially shipping to North America. No matter what shipping method you select during checkout, you’ll appreciate our discounted shipping rates!
Shipping costs are determined by the weight of the items and the destination. To get an estimate of your shipping costs, please check with our staff.
Each product on our website has a page showing product details, you can find the package information there for your reference, but in order to maximize space of a container, please check with our staff, especially you request a mixed order.
We accept Credit Card, PayPal, Bank Transfer payment. For large quantities buying, we also accept 100% irrevocable L/C payment at sight.
- For MOQ(Minimum Order Quantity) order, our payment terms is 100% before shipment.
- For large quantities order, our payment terms is 40% as deposit, balance before shipment.
Navigate to the login page and click “Forgot your Password.” A form will appear for you to enter your email address. Once you submit the form and retrieve the temporary password from your inbox you can login, navigate to your account dashboard and change your password to something more memorable or secure.
During our service hours (Monday to Sunday from 9:00 to 21:00 GMT+8) you can talk to a representative via our live chat. Just click the chat icon at the right bottom of your screen.