FAQ

Frequently Asked Questions


Before Order

What is your minimum order?

Each product on our website has a page showing product details, you can find the exact Minimum Order Quantity(MOQ) there.

What do I do if I want to order in large quantities?

Each product on our website has a page showing product details, you can find the exact If you are looking for quantities that exceed what we offer through the website, just contact our friendly staff for special quote at [email protected] or call at +86-132-2160-0233.

What is your delivery time?
  • Most of our In Stock Items can be shipped out immediately if order quantity does not exceed 5 times of Minimum Order Quantity.
  • If you require large quantities buying, please contact our staff for accurate schedule.
  • For custom mold order, the delivery time will be told while our staff providing you a quote.
  • In any of the above cases, we will do our best to ship your products as fast as we can.
Can I see a sample before placing an order?
  • Yes, you are more than welcome to see a sample before placing an order. Almost all products on our website have samples available to ensure you will order the correct products for your needs.
  • The samples are free, but you are required to pay a shipping fee of express. We will choose the most effective express method and fee for you.
Can I have my own design / color / package / print?

Customization is one of our strength, you are welcome to contact us if you have any custom service needed, even it is just an idea.


Ongoing Order

How can I check the status of my order?
  • Before shipping, we will update you the production status of goods every week.
  • As soon as goods are shipped out, we will provide way bill number for your real-time tracking.
How long will it take to receive my order?
  • If your products shipped via Air / Express, it usually takes about 3 to 10 days to receive it.
  • If shipped via sea, please check with our staff for more details.
Can I check some samples of bulk goods?

Yes, of course. We are willing to send buck goods samples during the mass production, to avoid any mistake happened.


Shipping

How will my order ship?

We provide both of Air and Sea shipment for you. We have stable and reliable cooperated shipping lines(air & sea) with economical cost, especially shipping to North America. No matter what shipping method you select during checkout, you’ll appreciate our discounted shipping rates!As soon as goods are shipped out, we will provide way bill number for your real-time tracking.

How much will it cost to ship my order?

Shipping costs are determined by the weight of the items and the destination. To get an estimate of your shipping costs, please check with our staff.If shipped via sea, please check with our staff for more details.

How many of my wanted products can a full container hold?

Each product on our website has a page showing product details, you can find the package information there for your reference, but in order to maximize space of a container, please check with our staff, especially you request a mixed order.


Payment

What forms of payment do you accept?

We accept Credit Card, PayPal, Bank Transfer payment. For large quantities buying, we also accept 100% irrevocable L/C payment at sight.

What’s your terms of payment?
  • For MOQ(Minimum Order Quantity) order, our payment terms is 100% before shipment.
  • For large quantities order, our payment terms is 40% as deposit, balance before shipment.

Still have a question?

Please contact us for more information.